Welcome to Cape Town Day Tours, where your safety and satisfaction are our top priorities. Our Risk Management Policy is designed to ensure that every aspect of your tour experience is carefully planned and executed to minimize any potential risks or hazards.

Risk Management Policy

Objective: Cape Town Day Tours is committed to providing safe and enjoyable experiences for all our guests. This risk management policy aims to identify and mitigate potential risks associated with our tours to ensure the safety and well-being of our guests and staff.

First Aid Certification: All guides employed by Cape Town Day Tours must possess a certified First Aid qualification. This qualification must be kept up to date through regular training and re-certification. Guides are required to demonstrate proficiency in administering first aid in emergency situations.

Emergency Response Preparedness: In addition to First Aid certification, guides are mandated to carry all local and national emergency response numbers at all times. This includes contact information for medical services, law enforcement agencies, and relevant government authorities. Guides must be prepared to promptly contact emergency services in the event of a major accident or crisis.

Risk Management Policy for tour guides to carry:

  1. Emergency Medical Services (EMS):
    • Contact: 10177 (Nationwide emergency medical assistance)
    • Role: Provides emergency medical response and ambulance services.
  2. South African Police Service (SAPS):
    • Contact: 10111 (Emergency line)
    • Role: Responsible for law enforcement, crime prevention, and maintaining public order.
  3. Fire and Rescue Services:
    • Contact: 10111 (Emergency line)
    • Role: Responds to fires, hazardous material incidents, and other emergencies requiring specialized rescue operations.
  4. National Sea Rescue Institute (NSRI):
    • Contact: 112 from a cell phone (Emergency line)
    • Role: Provides maritime search and rescue services along the South African coastline.
  5. Mountain Rescue Services:
    • Contact: Local emergency number or 10111 for assistance
    • Role: Offers specialized rescue services for incidents occurring in mountainous or remote areas.
  6. Traffic Management and Roadside Assistance:
    • Contact: 10111 (For emergencies on the road)
    • Role: Assists with traffic management, accident response, and roadside assistance.
  7. Poison Information Helpline:
    • Contact: 0861 555 777
    • Role: Provides advice and assistance in cases of poisoning or exposure to toxic substances.
  8. Tourist Safety Line (Tourist Assist):
    • Contact: 0860 020 911
    • Role: Dedicated assistance line for tourists requiring help or information in South Africa.
  9. Wildlife Emergency Response:
    • Contact: Local conservation authorities or wildlife rescue organizations
    • Role: Assists with emergencies involving wildlife, such as animal attacks or injured animals.
  10. Consular Services (for foreign tourists):
    • Contact: Consulate or Embassy of the tourist's home country
    • Role: Provides assistance to citizens of foreign countries during emergencies, including lost passports, medical emergencies, or legal issues.

It's crucial for tour guides to familiarize themselves with these response services, their contact details, and the appropriate procedures to follow in case of emergencies during tours. Additionally, carrying a printed or digital copy of this information can be helpful for quick reference.

Risk Assessment and Management: Cape Town Day Tours conducts regular risk assessments for all tour itineraries. These assessments consider factors such as weather conditions, terrain, and potential hazards specific to each tour location. Mitigation strategies are implemented to minimize identified risks, and tours may be adjusted or canceled if conditions pose a significant threat to the safety of guests and staff.

Guest Briefings: Prior to the commencement of each tour, guides provide guests with a comprehensive safety briefing. This briefing includes information on emergency procedures, potential risks, and safety precautions to be observed during the tour. Guests are encouraged to ask questions and seek clarification on any safety-related concerns.

Continuous Improvement: Cape Town Day Tours is committed to continuously improving our risk management practices. Feedback from guests and staff regarding safety concerns or incidents is carefully reviewed, and appropriate measures are taken to address any identified areas for improvement.

Compliance: This risk management policy is mandatory for all guides employed by Cape Town Day Tours. Failure to comply with these requirements may result in disciplinary action, up to and including termination of employment.

Conclusion: By adhering to this risk management policy, Cape Town Day Tours aims to uphold the highest standards of safety and security for our guests and staff. We are dedicated to providing memorable and worry-free experiences while exploring the beauty of Cape Town and its surrounding areas.